Contact the Rayyan Rental team for the conditions that apply to your vehicle and schedule.
Share your name and contact details, travel dates, preferred vehicle, passengers and luggage, pickup point, destination, and driver requirements. Sending a form or message requests a quotation; it does not confirm a booking. A booking takes effect after our team confirms availability and the booking details are agreed.
Catalog prices are indicative. For vehicles without a listed price, use Call us to request a quotation. Check vehicle, driver, fuel, tolls, parking, delivery, pickup, driver accommodation, and route-specific charges. An item is included only when listed in the quotation. Additional charges must be explained before you accept them.
Start and end times, return date, and rental duration follow your booking confirmation. Contact the team before the rental ends to request an extension. Extension availability, overtime calculation units, and additional charges must be confirmed. Report flight or pickup changes promptly so the usage schedule can be agreed again.
Advance payment, balance, any deposit, payment deadlines, and deposit return arrangements follow the written quotation. Use payment details confirmed by the official team and retain proof of payment. Check the recipient and booking details before paying. Deposit returns depend on the vehicle inspection and agreed obligations; any deduction must be explained.
Contact the official team with your booking details to request cancellation or rescheduling. Changes depend on availability. Cancellation charges, refund eligibility, refundable amounts, and processing times follow the conditions provided before payment. No automatic refund percentage applies to every package. The team provides the booking settlement details in writing.
Identity and contact verification may be requested for your chosen service. If self-drive rental is approved, confirm driver requirements, an appropriate valid driving licence, and supporting documents before handover. Follow the agreed route and purpose; destination changes or travel to other areas require confirmation. Do not use the vehicle unlawfully or transfer it to another party without approval.
Inspect vehicle condition, equipment, fuel, and existing damage together at handover and retain documentation. Return the vehicle at the agreed time and location. Cleanliness, fuel, missing equipment, and damage conditions follow your booking agreement. If a problem occurs, contact the team promptly and document it before arranging repairs.
Look after personal belongings and check the cabin before leaving or returning the vehicle. Report lost property with trip details. If the vehicle breaks down or an accident or emergency occurs, prioritise safety, contact local emergency services when necessary, and inform the Rayyan Rental team for coordination.
Names, phone numbers, email addresses, and trip details submitted through the form are used to respond to requests and coordinate the service. Request corrections through the official contact channel. Do not send PINs, one-time passwords, passwords, or payment-card details through the form. For rental questions, use the Contact page or the WhatsApp number shown on this website.
Choose a vehicle in the catalog and select Book Now, or use the Contact page. Share your dates, pickup point, destination, passenger count, and driver preference. Our team will check availability and send the details before confirming a booking.
The catalog shows offered vehicle types, not live availability for a particular date. Our team confirms the unit and variant after receiving your travel dates.
Contact the team as soon as your schedule is known, especially for weekends, holidays, or group vehicles. An early inquiry does not guarantee availability until the booking is confirmed.
Tell us whether you need a car with or without a driver. The team will explain identity and driving documents required for the chosen service, vehicle, and quotation. Do not send sensitive documents through the public message field.
Mention your driver requirement when contacting the team. Driver availability, service hours, route, and any additional charges will be explained in your quotation.
Rental start, end, and time unit follow the agreed quotation. Ask about extension procedures and charges before the trip, then contact the team early if your schedule changes.
Included items depend on the vehicle and service. Request a written breakdown of fuel, tolls, parking, driver costs, and other relevant charges before accepting a booking.
The amount and timing of any down payment or deposit follow your specific quotation. Confirm payment method, receipt, and refund terms before transferring funds.
Contact the team promptly with your booking details. Rescheduling, cancellation, and refund terms follow the quotation you accepted.
Share both pickup and return points when requesting a quotation. The team will check service coverage, timing, and any delivery or collection charges.
List all destination cities and the planned route before booking. Out-of-town approval, usage limits, and related charges follow the quoted vehicle terms.
Match the passenger count to usable seats, then account for luggage, child seats, and journey length. Our team can help compare available city cars, MPVs, SUVs, and minibuses.
Stop in a safe place, prioritize passenger safety, and contact the Rayyan Rental number on your booking confirmation. Share your location and the vehicle condition; follow the team’s instructions for the next steps.
Mention child seats, accessibility, or unusual luggage before booking. The team will check whether suitable equipment and vehicles are available for your dates.