These terms explain the rental process. Vehicle, service, duration, charges, and booking-specific conditions are set out in the quotation or written confirmation agreed before booking.
Booking and Confirmation
Share your name and contact details, travel dates, preferred vehicle, passengers and luggage, pickup point, destination, and driver requirements. Sending a form or message requests a quotation; it does not confirm a booking. A booking takes effect after our team confirms availability and the booking details are agreed.
Prices and Included Charges
Catalog prices are indicative. For vehicles without a listed price, use Call us to request a quotation. Check vehicle, driver, fuel, tolls, parking, delivery, pickup, driver accommodation, and route-specific charges. An item is included only when listed in the quotation. Additional charges must be explained before you accept them.
Rental Duration and Overtime
Start and end times, return date, and rental duration follow your booking confirmation. Contact the team before the rental ends to request an extension. Extension availability, overtime calculation units, and additional charges must be confirmed. Report flight or pickup changes promptly so the usage schedule can be agreed again.
Payments, Advance Payments, and Deposit
Advance payment, balance, any deposit, payment deadlines, and deposit return arrangements follow the written quotation. Use payment details confirmed by the official team and retain proof of payment. Check the recipient and booking details before paying. Deposit returns depend on the vehicle inspection and agreed obligations; any deduction must be explained.
Cancellation, Rescheduling, and Refund
Contact the official team with your booking details to request cancellation or rescheduling. Changes depend on availability. Cancellation charges, refund eligibility, refundable amounts, and processing times follow the conditions provided before payment. No automatic refund percentage applies to every package. The team provides the booking settlement details in writing.
Identity and Vehicle Use
Identity and contact verification may be requested for your chosen service. If self-drive rental is approved, confirm driver requirements, an appropriate valid driving licence, and supporting documents before handover. Follow the agreed route and purpose; destination changes or travel to other areas require confirmation. Do not use the vehicle unlawfully or transfer it to another party without approval.
Handover, Vehicle Condition, and Return
Inspect vehicle condition, equipment, fuel, and existing damage together at handover and retain documentation. Return the vehicle at the agreed time and location. Cleanliness, fuel, missing equipment, and damage conditions follow your booking agreement. If a problem occurs, contact the team promptly and document it before arranging repairs.
Personal Belongings and Emergencies
Look after personal belongings and check the cabin before leaving or returning the vehicle. Report lost property with trip details. If the vehicle breaks down or an accident or emergency occurs, prioritise safety, contact local emergency services when necessary, and inform the Rayyan Rental team for coordination.
Privacy and Service Contact
Names, phone numbers, email addresses, and trip details submitted through the form are used to respond to requests and coordinate the service. Request corrections through the official contact channel. Do not send PINs, one-time passwords, passwords, or payment-card details through the form. For rental questions, use the Contact page or the WhatsApp number shown on this website.